Terms and Conditions
Filofax maintains this website for your use, please feel free to browse this site. These terms govern your access and use of this site and material. By accessing and browsing this site you accept those terms without limitation. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
“You” means the person whose order for the Goods is accepted by Filofax.
“Goods” means the Goods which Filofax will supply in accordance with your order.
“Filofax” “Us” “We” means Filofax Group Limited, Registered office: Royal London House, 22/25 Finsbury Square, London EC2A 1DX , Company No. 1891062.
“Terms” means these standard Terms and Conditions of Sale set out in this document and includes any special terms agreed in writing between us.
“Contract” means the Contract for the purchase and sale of the Goods.
Basis of the Sale
These Terms shall govern the sale and supply of Goods by Filofax to you. All other terms and conditions of trading are excluded. If you wish to rely on any variation in these terms you should ensure that such variations are recorded in writing.
Any error or omission in any information or document issued by Filofax shall be subject to correction provided that the correction does not materially affect the Contract.
No Offer submitted by you for the purchase of Goods shall be accepted until Filofax have confirmed receipt and acceptance of the offer by e-mail. Acceptance is deemed effective upon Filofax sending the e-mail.
The price of the goods shall be our quoted price (except in case of obvious error) or if none is given the price in the current published price list.
The price of the goods is inclusive of VAT unless you are a non-EU customer when VAT shall be deducted. Our VAT number is GB 597052219. VAT is not applicable on Maps or Books. Filofax.co.uk is a retail customer-facing channel. Any prospective customers who are VAT registered should contact their local distributor for service. Visit www.Filofax.com to see the distributor list in the Where In The World section.
You shall be liable to pay our charges for the delivery which will vary depending on your location, please refer to the delivery section for a list of delivery charges.
Filofax’s delivery charges do not include any expenses for customs duty. We are not responsible for any such additional charges, these expenses are your responsibility.
All charges must be paid prior to delivery. Legal ownership in the Goods remains with Filofax until full payment has been received by us.
The legal ownership and any copyright or other intellectual property rights in this site and its design, text, graphics, software and all other material on the site shall belong to Filofax at all times, unless otherwise stated.
You may only download material or view and/or print a single hard copy for private or non-commercial use and no part of this site or its material shall otherwise be reproduced, transmitted or made available on a network without prior written permission by Filofax.
All trade marks, logos, and service marks displayed on this site including Filofax, Yard-O-Led and the “F” logo are either registered or unregistered trade marks of Filofax Group Limited, Letts Filofax Group Limited and their associated companies. These may not be used without the prior written permission of Filofax. Filofax will enforce its intellectual property rights, without hesitation, to the fullest extent of the law.
Any exclusions of liability in these terms do not affect your statutory rights and shall not apply to any liability arising from death or personal injury caused by the negligence of Filofax or any of its employees or agents.
Subject to your statutory rights we shall not be liable to you for any loss or damage (whether for loss of profit or otherwise) arising from your use of this site, its material or content. Filofax shall only be liable for losses that are foreseeable and will not be liable to you or deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of our obligations in relation to the Goods lack of access to this site or this site being unavailable if the delay or failure was due to Act of God, your act of default or any cause beyond our reasonable control.
Accuracy of Information
While every effort is made to ensure that information is contained on this site is correct, Filofax makes no warranty express or implied as to the nature or accuracy of any such material to the extent permitted by applicable law.
You may activate links in this site leading to websites which are not under the control of Filofax and therefore any responsibility or liability for the material on the linked site is excluded by Filofax.
Any framing of or linking to this site is prohibited without the proper written permission of Filofax.
Filofax may from time to time monitor or review bulletin boards, transmissions, postings, discussions and the like on this site. Filofax assumes no responsibility or liability in that respect and you are prohibited from utilising material that would give rise to an offence or liability for Filofax.
These terms will be governed by English law and in the case of dispute will be submitted in the non-exclusive jurisdiction of the Courts of England and Wales. If access to this site is from outside the UK you are responsible to ensure compliance with any local laws if and to the extent such laws are applicable.
If any provision of these terms is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these terms and the remainder of the provision in question shall not be affected.
For the avoidance of doubt nothing in these terms shall confer on any third party any benefit or the right to enforce any term.
No waiver by Filofax of any breach of the contract by you shall be considered as a waiver of any subsequent breach of the same or any other provision.
At Filofax, we are committed to protecting your privacy. We use the information we collect from you to process orders and to provide a more personalised shopping experience.
What information do we collect and how do we use it?
When you order, we need your name, email address, registered cardholder address and delivery address (if different). This allows us to process and fulfil your orders and to notify you of your order status. We also ask for a telephone number, which enables us to contact you urgently, if there is a problem with your order. For some international deliveries this number may be given to couriers.
When you subscribe to our news bulletins or focus groups, we will ask you for your email address so we can contact you with any relevant products or special promotions.
When you enter a competition or other promotional feature, we may ask for your name, address and email address so we can administer the competition and notify the winner.
Filofax.co.uk personalise your shopping experience by using your purchases to shape our future product offerings available on this site. We also monitor customer traffic patterns and site usage to improve and develop the design and layout of this site.
Will Filofax.co.uk disclose the information it collects to outside parties?
Filofax does not sell trade or rent your information to others and is committed to protecting your privacy. Filofax welcomes your questions and comments about privacy. Please send your enquiries to consumer-enquiries@Filofax.co.uk
How does Filofax.co.uk protect customer information?
When you place your orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK data protection Act of 1998, we follow strict security procedures in the storage and discloser of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information.
What about cookies?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they enable us to provide features such as 'Registered Shopper' and to store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in this site however you may experience some technical problems (for example items put in your shopping basket may be lost).